Emergency Medical Dispatch Support Officer

SA Ambulance Service, Adelaide Metro
$45,138 - $50,103 – Perm F/T – MCE01P

Contact Nichole Bastian on 82740542 or if not available Liz Charles on 8274 0752

Taking on this challenging but highly rewarding role, you will be responsible for promptly and appropriately responding to requests for SA Ambulance Service (SAAS) emergency services. This will include providing relevant and appropriate first aid advice and reassurance as required, and accurately recording all relevant information received. You will use appropriate telephone triage tools to progress emergency calls accurately, recording critical information to enable immediate activation and mobilisation of operational resources. Using your Senior First Aid knowledge, you will provide clear and appropriate First Aid advice in accordance with SAAS protocols and procedures to assist the caller until further assistance arrives or the matter is resolved, evaluating and monitoring the situation and providing appropriate level of reassurance to the caller's need.

You must hold a current Senior First Aid certificate (or equivalent) and have the ability to commit to the requirements of a 24/7 roster cycle. You will have experience working in a front line customer service role, preferably within a communications or call centre environment, coupled with high level communication and interpersonal skills. You will be able to work under pressure or in stressful situations, have a high degree of confidentiality, discretion and diplomacy and have a good geographical knowledge of metropolitan Adelaide and regional South Australia. Job Ref: 503633.

EMDSO_Applicant_Kit2012_8_3.pdf

503633_Emergency_Medical_Dispatch_Support_Officer.pdf

Apply now

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